Refunds, cancellation, and deposits

What can be refunded

Fees in this practice are for time and a written memo, not for a downloadable product. A refund is about a booked week that did not run, or that we could not complete for a reason on our side.

A briefing request sent through the website is free. There is nothing to refund until a written scope names a fee and you have paid part or all of it.

Eligibility and timeframe

Write to reviews@systemfabricpath.digital if you want a refund or a date change. We read refund requests on working days. Ask within 14 days of the event you are writing about (a cancellation, a no-show, or delivery of a memo you believe is incomplete against the scope).

We aim to decide within 10 working days of receiving the information we need, and to send any approved refund within 15 working days after that decision.

Full refund

You receive a full refund of amounts paid for that engagement if we cancel the week and cannot offer another week that you accept, or if we cannot start because of a failure on our side (for example, we cannot staff the named reviewer and you do not accept a substitute).

You also receive a full refund if you cancel in writing at least 10 full working days before the first scheduled device day, and we have not yet started reading artefacts beyond a short intake check.

Partial refund

If you cancel between 9 and 3 working days before the first device day, we refund 50% of amounts paid for that week. The rest holds the calendar slot we could not fill.

If the scope shrinks after we have started device work, we refund the unused portion of the fee that still corresponds to whole unused days, as written in a revised scope. Hours already spent on agreed journeys are not unused.

Non-refundable items

The following are not refunded once they have occurred:

• A completed findings memo delivered against the agreed scope
• A completed retest note
• A booking amount, if you cancel fewer than 3 working days before the first device day
• Time already spent when you pause or stop an engagement after device work has begun

We do not sell packaged software, subscriptions, or shipped goods, so there is no product-return path and no refund for materials we did not purchase for you. If a scope ever requires us to buy a specific handset in your name, that purchase would be listed as a pass-through cost and is not refundable after we have ordered it.

Deposits

A booking amount (deposit) may be invoiced to hold a week. It is applied to the fee. It is refundable on the same timetable as the rest of the fee, except where the non-refundable rules above say otherwise.

Cancellation and rescheduling

Cancel or reschedule in writing to reviews@systemfabricpath.digital. One reschedule to a later week we can actually staff, requested at least 5 working days before the original first device day, does not attract a fee. A second reschedule, or a move made later than that, is treated as a cancellation of the original week plus a new booking.

No-shows

If a studio briefing or a workshop is in the scope and nobody from your side attends without 1 working day’s notice, that session is treated as delivered. We will still send the memo if the device work was done. The session fee is not refunded. We can book a replacement workshop as new paid time if you still want it.

Work already started

Once we have installed builds or begun journey notes, the engagement has started. Stopping at that point means you pay for time already used, documented in a short close-out note. Unused later days can be refunded as a partial refund if they were prepaid.

Refund method and process

1. Email reviews@systemfabricpath.digital with the engagement week, the invoice number, and what you are asking for.
2. We confirm what we hold and what the scope says.
3. If a refund is due, we return it by the same bank-transfer route you used to pay, unless we both agree another Malaysian bank route. We do not refund in cash at the studio and this website cannot issue a card reversal because it does not take cards.

Processing time is the decision window plus the 15 working days named above. Bank posting times after we send the transfer are outside our control.

Exceptions

If Malaysian consumer law gives you a right that this page does not match, that law applies to the extent it covers your booking. These reviews are ordinarily business-to-business services. If you booked as an individual for a personal app project, say so in the refund request so we can treat the request accordingly.

Contact for refund requests

System Fabric Path, No. 27 Jalan Padi Ria 13, Bandar Baru Uda, Johor Bahru, Johor 81200, Malaysia. reviews@systemfabricpath.digital. +60 7-2349390. Monday to Friday, 9:00–18:00 MYT.